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Antiques! => Antique Questions Forum => Topic started by: greenacres on December 10, 2013, 08:24:35 am
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Our second snow!
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It's a winter wonderland!
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Would you like me to stop by with the snowblower? :D :D
(https://scontent-a-iad.xx.fbcdn.net/hphotos-frc3/1471347_771489742876487_2007127776_n.jpg)
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None yet here in Blighty. Been a nice summer and autumn, actually, although the pictures from my sister in the Bahamas always prove that if the grass isn't always greener, it can be warmer !
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Rauville thanks for the offer! :) My husband got a new toy for himself this winter. Out with the old and in with the new, lol. He gifted the old one. 82 accidents this morning in NewJersey. Ipcress, warm sounds good right about now!
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Wish we could get snow and not the ice we get!
In Texas, you just predict bad weather and the yahoos start wrecking. Those cowboys think they can maneuver those corners without slowing up and go flying!
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I think visibility must have been bad too. When I see people fly by me in that weather I hope they stay far far away from me! ;D ;D
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No snow here....just a balmy 12deg.C
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Snowing here too Green! It is so beautiful you can see my little skating pond is well covered and I love the look of the old new England stone walls that surround my home! Talk to me come February and The snow is over 3 feet deep and I won't love it so much :D Rauville That's the kind of snowblower I need!!
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Beautiful Wendy! BigWull will be freezing tonight. Ice will be the next event! Lol nothing like a good slick road! ;D
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I,ve got friends.....who lives in ST Charles IL.....and they get it bad every year, minus 20....apparently is the norm....and my Aunt & Uncle in the Ukraine....minus 35 and more is common......and they don,t have central heating....or an inside loo......Brrrrrr!!
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Stay warm all! Baby its cold outside!
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big wull--how common is it not to have a bathroom inside in the Ukraine? And if no central heating--what?? MN is bitter cold now and I must say the older I get the more I hate it.
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I'll take the snow plow. lol It snowed here again today. Last year I walked out my door and it came up to my neck. UGH! A guy came around a corner last year and took the entire side out of my car I just purchased. I hate snow! If anyone wants my snow I will happily mail it to them. ;D
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Sugar you are from MN!! I am having the worst time dealing with Central Boiler Company from Greenbush MN. OMG I could just sit & cry for hours and I have!! Wish someone could help me :'( Got any info on the company??
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wendy-where are you? Did you order from them or do you live here? I guess I haven't heard you speak of the problem? Greenbush is 5 1/2 hrs away from me.
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I purchased an outdoor wood burner from Central boiler Greenbush MN from a local dealer here in Massachusetts Just five years ago. The total cost was over $12,000.00. My hubby was going out to clean and load the stove this past Saturday only to find water streaming into the main firebox!! The side steel had rotted only after 5 years of owning Central boilers product and (their words) the stove failed! After MUCH research many have had the same problems and more with this product from Central Boiler. We have received many memos from the company like to remove the fire brick from the inside sides of the stove as it was found it was trapping condensation behind the brick and causing the side steel to rot. Which we did when we got the memo from our dealer a year into owning the stove. I have a very good friend who purchased the same stove from the same dealer with the same warranty his stove failed after 3 years same problem water streaming into the wood box. They replaced his stove with a new one at no charge and he paid only for shipping. Mine they say I will need to pay to ship it to them they will repair it at no cost labor & parts and I will need to pay to ship it back. As the warranty applies. I asked them to point out where in the warranty it states that if the stove fails after 3 years you get a new stove at no cost but after 5 years the warranty suddenly applies! How can it be right to treat customers SO SO differently?? My budget for heating has been spent on split seasoned wood, so to pay to ship the burner back and forth ( that will cost me a couple grand) ,say it takes a month while it is being repaired means NO Christmas and a very cold house for my children! I think my next step is to contact Hank Phillippi Ryan an investigative reporter for Channel 7 News on WHDH-TV, the NBC-affiliate station for Boston, Massachusetts. I pray this multimillion dollar company does the right thing! If anyone has any advice I would appreciate it!!
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Gads--not MN nice at all--are you dealing with MA or MN? Or both? If its MA then I'd contact MN, sometimes dealing with a different person, get more people involved as you can--then the better business bureau? Certainly if you can prove others were given better treatment--perhaps the person they dealt with as opposed to yours--hopefully not the same person--sometimes store clerks act like they personally own the place, keep complaining -- go over heads of anyone that says no...squeaky wheel gets the grease...
let me know if I can help..get the two stores pitted against each other--just my thoughts.
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This was our first snow on Sunday. We were drinking sparkling rose, listening to Bare Naked Ladies singing Christmas songs,(no Wullie they are a male group) and decorating the vintage Christmas tree. Yesterdays snow was a soggy mess. Being near the coast will do that. Looks like another one is coming late Saturday for the Northeast. This one is worth keeping an eye on if you are living in the normally colder areas of New York and New England.
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Thank you Sugar I have been in contact with both my dealer in MA & the home office Central boiler in MN and I CAN PROVE others were given better treatment! Central boiler does not make it easy to contact them No email addresses no direct phone extensions of anyone in the company but That won't stop me . The first day this happened on a Saturday I emailed at least 12 people at the home office which is closed on weekends and got a email response back so someone got the message ;) . Monday I began to call the main line and ask for the service rep. every hour on the hour and of course he was unavailable so I emailed the 12 on my list every hour on the hour. My list has now grown so more can now be emailed. Tuesday I finally got a return call, When I was informed of my option from the company. Our dealer told my husband they were going to offer us a rebuilt used stove for $2,700 plus $550.00 shipping REALLY REALLY!! I told The service rep. at the main office to speak to whomever above him he needed to and come back to me with why I am being treated differently. I want the same treatment as the gentleman I know from my area. I did manage to acquire all the three digit direct line extension numbers for owners, Vp, and most other departments in the company so if I do not like their response I will begin to make calls to direct lines & bypass the receptionist. Believe me Sugar I can SQUEAK!! Politely but SQUEAK!! I will contact Hank Phillippi Ryan , join "Angie's List" and tell my story, Facebook, twitter, I think I may start a blog for those who have had issues , I have been in contact with my State Rep I know him well, But first I will give them the benefit of doubt and continue to pray they do the right thing!!
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I would be willing to help you in any way possible--if this is their home base more people here than in MA could/would pull strings. You sound very connected but again, sadly bad publicity sometimes makes companies do the right thing.
The squeakers do get heard. Let me know.
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Minus 16F here this morning...not too bad!
Wendy;
After doing a quick check of "outdoor boiler reviews", I can understand why you are frustrated. There are a lot of other users that feel the same as you. Central Boiler is rated near the bottom of manufacturers in regard to owners satisfaction. BBB of Minnesota has had numerous complaints.
All I can say: Keep SQUEAKING!
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perhaps this forum can also be added to their wall of shame, the more people read the less they would purchase from a company with such poor customer service not to mention poor quality merchandise. Someone may read it from their own company, or maybe.....someone could notify them that they read about their company on the forum and chose not to purchase .... your thoughts?
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another random thought-since you need heating and have tapped out your emergency funds on this bum equipment perhaps if you contact heating assistance programs-they might have ways to help you--in fuel or in helping you find more people to help, they deal with heating issues every day.
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Thank you great Ideas Sugar! But I hate to take assistance away from mostly elderly in my area as I have over 15 cords of split seasoned wood in my back yard! My husband and I do help with fundraisers and such for our local heating assistance group Hearts for Heat! Rauville Thank you I feel very alone in this fight right now! BBB of Massachusetts has had numerous complaints also, They sell all over the united states & Canada! Can you please PM me any outdoor boiler reviews or sites you tapped into on reporting them this morning. I have also done lots of research but all the info I can get helps.
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I had a friend who had a problem with a product. She made a huge sign an picketed outside of the establishment. That might get their attention!
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Wow! Sounds like most are having rough times with the cold weather and precipitation that it brings!
Wendy, maybe the heating assistance people have some contacts for you and can help you holler!!! Good point sugarcube5419!
With us being iced in for 5 days I got my family to get lots of things done in the house that they would otherwise put off! :) With the 5 - 7" ice on everything outside even walking was a challenge. Our old dog wouldn't go to the bathroom without finding grass...so we had to take pots of boiled water out and chip away until we could clear a big enough area of grass (took 2 hours!) LOL
The streets finally melted but our yards are still solid ice. Having our home on a hill, all the neighbor kids came and asked if they could slide down our yard! It was great to hear the squeals and laughter all day. AND the crazy part, after a full day of tons of kids...not a single footprint in the ice or a breakthrough because the ice was so thick. (Some kids were in High School so they were pretty hefty). You can see by the pic that they literally zip down our yard and hit the concrete street. LOL There are going to be some mighty bruised kids!
But I got lots of cooking done and photos done for upcoming articles...like this Cajun Roasted Corn, Leek & Potato Chowder! (My neighbors love being the taste testers!)
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really nice KC, great pics and I must say your food looks delish~!! Nice to hear kids still go sledding....and more fun to watch
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KC that does look so yummy!!!
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Sorry to hear about your woes...Wendy...as for the squeaking.....I,d be wringing necks by now....and i,m still trying to get my head round the $12,000 bit....and if i read this right...you have a warranty for 5 years....but,....had your boiler went tits up at 3..they would have replaced it,but as yours is older, you have to pay carriage..both ways....sounds to me like they are trying to take the piss.....i,ve got my fingers & tootsies crossed....for a speedy solution...
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hi bigwull, eloquently said-and humor in the middle. There is no customer service any longer you have to get nasty--such a shame with such an expensive product,
so what is your weather today
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Wendy,
Here are a few Customer Service tricks...complain to the Chief Executive Officer, Mr. Dennis Brazier via certified, return receipt letter. Send a copy to the Minnesota Better Business Bureau. Include copies of all receipts, warranties, and communications. (If possible, always communicate via email instead of by phone, or at least send a 'confirm our phone conversation' email. This gives you not only a name of who you contacted, but also a time and date stamp.)
In the letter, I would include a little bit of sarcasm..."Do you think your company deserves the honor they recently received from the MN-SHARP Program for workplace safety, when you obviously don't care about the safety of your customers as well?" See article at http://www.trfradio.com/2013/07/11/central-boiler-honored/ .
There is also an older issue at this site http://www.pca.state.mn.us/index.php/about-mpca/mpca-news/news-releases-2011/central-boiler-agrees-to-$22000-penalty-is-taking-actions-to-settle-alleged-air-permit-reporting-violations.html .
Did you know that in 2010, they shared over one million dollars with their employees? http://woodsmokenuisance.wordpress.com/2010/01/14/2010-jan-13-mn-greenbush-central-boiler-employees-share-more-than-1-2-million/ Wonder if they still do this?
That's what I found on Yahoo! through page 5.
Also, contact your state's Consumer Protection Agency. They might be able to help.
Good luck!
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karma to dogaman--precise perfect information
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Thanks, Sugar. Overall, Customer Service quality in this country has gone down. But, from someone who has been in some sort of CSR role for over 10 years, not all companies are the same. I ALWAYS give a "kudos" call (speak with or leave message for a Supervisor) for any CSR who gives me excellent service. If we, as customers, start rewarding those who take ownership of our issue and go the extra miles to get us a satisfactory resolution, then MAYBE things will change.
I will get off my soapbox, now.
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KC your soup looks great! Dogaman great info! Better than standing in the cold! :)
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hi bigwull, eloquently said-and humor in the middle. There is no customer service any longer you have to get nasty--such a shame with such an expensive product,
so what is your weather today
We are having ...very un-seasonal weather at the moment.....last week it was minus 4...but by Friday past..things started to warm up.....and since Saturday...its been on average....12degC.. ..or 53.6F.....which is great.....long may it continue....
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Thanks, Sugar. Overall, Customer Service quality in this country has gone down. But, from someone who has been in some sort of CSR role for over 10 years, not all companies are the same. I ALWAYS give a "kudos" call (speak with or leave message for a Supervisor) for any CSR who gives me excellent service. If we, as customers, start rewarding those who take ownership of our issue and go the extra miles to get us a satisfactory resolution, then MAYBE things will change.
I will get off my soapbox, now.
you might like to send your soapbox to Wendy...looks like she,ll be neeging all the wood she can find......y,know i,m only joking Wendy....well...a wee bit.... ;D
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Bigwull I have plenty of wood it is a Christmas Miracle with this company I need!!!
Dogaman thank you for the great information !! And yes I believe last year they shared 1.3 million with employees!! I have been emailing Mr. & Mrs. Brazier every time I call and do not reach the service dept. Along with their VP and several others within the company. Bigwull my warranty is for 25 years and I have had it for 5. My friend who owned the exact same burner he purchased from the same dealer with the same warranty as me had his fail the same as mine in 3 years they gave him a new outdoor burner at no charge only shipping. They are saying because mine is 2 years older when it failed - 5 years instead of 3 years the only option I have is to pay to ship it both ways and they will repair it labor & materials no charge as the warranty states. My problem is my friend had the same warranty as me but he got a new burner and they did not enforce his warranty but with me they are going to try and enforce this warranty. I asked them to point out where in the warranty it states that if the stove fails after 3 years you get a new stove at no cost but after 5 years the warranty suddenly applies! And yes I paid Over $12,000.00 for this until new!! For it to fail in 5 years is a huge problem with quality , this company and their craftsmanship!
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I have no doubt that when you bought this Stove Wendy,part of the appeal was that it had a 25 year warranty,...but now that its went tits up....this "reputable"company,that rewards its employees with you and all its other customers money....are telling you....to basically take a hike....companies who act like this make me seethe...and i,d be wanting to stick Mr Braziers arse....on a "Brazier"....
Avril and I had a situation a couple of years ago,...we were renting a small cottage,...whilst we looked for another house, and we had only been in it 6 months, when the sceptic tank blew its lid....and the shit went everywhere,I went to see the estate manager, to tell him the tank needed emptying....he told me we,d have to pay £156 to have it emptied.....I told him in no uncertain manner....that we would not be paying for it to be emptied, and i went on to tell him, that i,d send him an email with our request, and that if it was,nt emptied within one week....I,d be putting his Lord and Master ...."a real life Lord Dalhousie"..on the front page of a national newspaper,...as "the Landlord from Hell....
the tank was emptied 2 days later.....
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Wendy,
Another thought occurred to me. Try to find out if there is a governing body concerning the manufacturing of this furnace. Remember "UL Listed"? Something like that. Also, you mentioned other complaints. When were they purchased? Close to when you bought yours? The company might have had a bad batch of material that wasn't as 'pure' as industry standards require. (My late husband was a welder, and I know that rust or impurities in the steel sometimes lead to inferior quality of the steel.)
I now had my Sherlock Holmes hat over to Wendy. ;)
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Sorry, I did not mean to interrupt.
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silly frogpatch--who are you talking to? No one interrupts on a forum board!!
hey I like the toptix talks thanks....
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Bigwull, envy you,last Saturday morning it was-37 (-49 windchill) , that's friggen cold!!! Oh ,and we have about 50cms on the ground here in Alberta , can anybody top that?:)
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my chest freezer...does,nt get that cold....the coldest i,ve ever experienced was -15....and that was only when i jumped into a plunge pool after coming out of a sauna,......and i can tell you...i got out quicker than i went in....... ;D
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I've been in Alberta for about 15 years, and that's the coldest I can remember . My gas bill is gonna be through the roof:( . We had a week of the -30s brrrr,I'm sure we lost a few homeless!
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my gas bill for the last quarter,.....bearing in mind we only have a gas cooker and a gas fire,....was £38 for 13 weeks,....we have a woodburner...as you all know....but even that has,nt been on everyday......the temp as i write is 7.5deg C...or 45.5f,...which is probably quite warm for you..... ;D
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Wendy, contact the Attorney General in the state you purchased from. You want consumer complaints division. You can usually do it online. I promise you when they get a call from them they will jump! Done this before and always a happy ending.
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These days of constant below zero temps are hard both on the bank balance and one's mental balance, that's for sure! :( >:(
(Wendy; I would think the least you should expect is for the company to pay for a certified welder to come out and do the necessary repairs / modifications. Good Luck!)
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I had a friend who had a problem with a product. She made a huge sign an picketed outside of the establishment. That might get their attention!
We did the same thing with a new Chevy truck that was a lemon !! Local dealer wouldn`t do anything, we had it in the shop at the dealers more in than out !! Chevy knew of the problem but no way to fix it !! So I painted a sign,,a large one,,that we taped to each side of the truck And parked in on the side of the road leading to the dealership Just across from the main entrance !! Hubby locked it and left with a friend !! It said "This (model year inserted) truck is a lemon Bought from (name of dealership) !! First call we got,, they were going to remove signs and have truck towed !! Hubby told them they did not own the spot where the truck was parked and if they so much as touched his truck,, he would have them jailed !! And he would have !! About an hour later we got a call from the owner of the dealership,, who btw was our local state representative !! He said,, Mr H,, what would you like us to do !! Next day we got a call from GM !! They bought the truck back !! Some times you just have to get their attention to get anything done !!
Wendy,, I would beat a path to radio stations as well as any newspaper that has consumer complaints,, most all do between your house and their home office !! Local TV stations like this stuff too !! Just do one good letter,make a bunch of copies and send it to everyone you can think of, If there is a local dealer, forward a copy to them along with a list of the newspapers ect you sent it to !! Its not enough to do it,, they have to know you are doing it !! That might get the local dealer on the ball and he might replace it at no cost just to stop the media blitz !!
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[Wendy said]…… so I emailed the 12 on my list every hour on the hour. My list has now grown so more can now be emailed.
Wendy, I hope that you have included your “list of names” on each and very E-mail that you send and denoted it as being the recipients of “carbon copies” of said E-mail.
That way everyone knows who all has been “informed about your problem” ….. and no one can claim ignorance or the excuse of not being informed.
And I might suggest that your increase your “list of names” to include a few competing vendors/manufacturers of similar heating units. Such E-mail testimonies makes for GREAT advertising for their own products.
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lots of great ideas--now for your christmas miracle...I am sure everyone will be waiting to hear..
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Thank you all so much!! Such a Brilliant idea Cogar To include competing vendors & manufactures of Central Boiler to tell my story would make great advertising for those companies who want to have / take business away from Central Boiler company! You all are Brilliant!! Sugar I am waiting for Central Boiler to give me my Christmas miracle I pray they do the right thing for me & my family! I will keep you all posted and hope I need not resort to the wonderful advice from you all! The ball is in their court
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12 days to go, and its was 16deg C....or 60F in Scotland last night....today was a balmy 12C..or 53.6F....long may it continue....questio n for Wendy...why do you need to have the woodburning boiler outside....and not inside the house....the way it is over here........
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Wendy, just an FYI…….they have a Facebook page! ;)
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question for Wendy...why do you need to have the woodburning boiler outside....and not inside the house....the way it is over here........
Bigwull, the primary reason is ...... "the cost and ease of installation" for an auxillary cord wood or pellet burning heating unit.
They are an "all-in-one" firebox, flue, chimney and heat exchanger that are "connection ready" for attachment to the currently "in-place" home heating unit. Like so .........
(http://woodstoves.net/photos/products/ProFab/empyre/Empyre250.jpg)
http://woodstoves.net/profab/empyre250.htm (http://woodstoves.net/profab/empyre250.htm)
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over here we fit in house...and most big stoves/boilers are dual purpose,i.e. cooking and central heating,....
found this..and it heats 10 radiators...£10,000 new....this one for £1500...weighs half a ton....so that rules out posting it to Wendy...
http://www.ebay.co.uk/itm/AGA-Solid-Fuel-in-British-Racing-Green-with-boiler-/121231781753?pt=UK_Home_Garden_Kitchen_Ovens_Hobs_Cookers&hash=item1c39fa2f79
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over here we fit in house...and most big stoves/boilers are dual purpose,i.e. cooking and central heating,....
And the other good reason for having an outside wood burner is Home Insurance! The insurance companies are difficult to deal with if your house burns down due to an inside wood burning stove that you may have installed without notifying them. And once you do let them know you are heating with a wood burner inside, they will either raise your premium or drop you completely.
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Maybe over there every house that is built ….. is built with a fire-burning chimney.
Over here, most every house that has been built in the past 60+ years was not built with a fire-burning chimney unless the original construction included a fireplace. Unless total electric heating, they were constructed with small flue pipe chimneys to exhaust oil or NG fired heating units.
Thus, over here, to fit wood-burning stove/boiler or stove/forced-air-unit in house …… construction cost$ will be like 2+- times the cost$ of the stove/boiler.
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Our second snow!
Wow nice pictures!
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over here we fit in house...and most big stoves/boilers are dual purpose,i.e. cooking and central heating,....
And the other good reason for having an outside wood burner is Home Insurance! The insurance companies are difficult to deal with if your house burns down due to an inside wood burning stove that you may have installed without notifying them. And once you do let them know you are heating with a wood burner inside, they will either raise your premium or drop you completely.
Not over here Rauville...when we got this house last year, there were 4 open fireplaces,..1 in the front room,1 in the back room..and 1 in each bedroom....the fireplace in the back room heats the domestic hot water,....our insurance is no higher than what it was in our last house....and we only had 2 open fires in that one....
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Maybe over there every house that is built ….. is built with a fire-burning chimney.
Over here, most every house that has been built in the past 60+ years was not built with a fire-burning chimney unless the original construction included a fireplace. Unless total electric heating, they were constructed with small flue pipe chimneys to exhaust oil or NG fired heating units.
Thus, over here, to fit wood-burning stove/boiler or stove/forced-air-unit in house …… construction cost$ will be like 2+- times the cost$ of the stove/boiler.
..you,ve got it in one cogar,most houses here that have been built up to the early 1960,s ..all have fire burning chimneys as standard....but the newr ones don,t...but they can still have woodburners or multi-fuel stoves, that use a double skinned stainless flue,....with it going up through the roof..or out through the wall...
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Click here: The People vs Winter - YouTube
A couple of friends sent me this. It's pretty good.
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greenacres the link isn't showing up on your post. It just says click here! Clicking doesn't work that way! (snicker snicker) :)
I'm in Florida and it's 83ºF and wearing shorts - but heading back to freezing cold Texas in a few days! Brrrr. (Uncle passed away and came to funeral for paying respects, family time and "warmth"!)
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Thanks KC. Don't know why. I'll have to check.
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KC,
My condolences to your family on your loss.
Florida has been spared the bitterly cold weather, thank goodness. Today we're having rain and depressing heavy overcast skies.
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Yep...the rain is here! But it is still beautiful! Grew up here and just love coming "home"!!!
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http://www.youtube.com/watch?v=xKy2lLNQYrI
Maybe this is better. I would rather have snow than than rain. Rain can be so dreary. KC sorry to hear of your loss.
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Sorry for your loss KC !! Beautiful weather here !! 29 this morning but no wind,, now 43 and sunshine !! Gorgeous day !!
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http://www.youtube.com/watch?v=xKy2lLNQYrI
Maybe this is better. I would rather have snow than than rain. Rain can be so dreary. KC sorry to hear of your loss.
Hahaha ;D ;D That is so my life that video. Spent 5 hours shoveling today. We had a big one. Have to say the livestock part is the best! ;D ;D
Sorry for your loss KC. May the angels fly him home.
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Thanks all! He lived a long wonderful life - passed at 90 years of age!!!
Here I am in warm FL and my better half (who is in Hawaii once a week) is complaining it wasn't fair because he was "freezing" in Texas! LOLOL
On the way to the funeral...hard not to stop when I saw 3 estate sale signs..... :)
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;D
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Ok all, so far this is the response I have received from my dealer here in Massachusetts Crystal rock farms Oakham, MA. and I have not gotten a response from Central Boiler as to why I am receiving very different treatment from the gentleman here in my area who purchased the same boiler from the same dealer, from Central Boiler company of Greenbush, MN with the same warranty and his boiler Failed the same way mine did rotting out in the fire box and water streaming in enough to keep the fire out!! He received a new boiler at no charge only shipping fees. This was my response.
I would like to share my experience with this situation in the hopes it will help clarify the events.
Around 8:30am 12/7 Saturday I answered a phone call from your husband Don. He stated that his furnace was leaking in the firebox bad enough to put the fire out. I walked him through handling this situation in the customary way I always do:
I asked detailed questions about the leak location and determined it was in the indent where the red bricks originally were on the firebox side wall.
I informed Don that this leak was from rust as there are no welds at this location and that rust repairs are usually not warranteed unless they are done at Central Boiler in Minnesota and even then were generally pro-rated.
I instructed Don to climb in the furnace with a spotlight and respirator and scrape all the crusty creosote, corners etc and have a good inspection of the complete firebox to determine the amount of any further rust.
I explained that if the rust was extensive enough that it would not be practical to fix the furnace on site that it could go back to Central Boiler in Minnesota for likely a new firebox but this usually costs $3-4000 my cost and he would be without his furnace for a minimum of 2 months. The obvious solution would be to fix it on site if at all possible, and to let me know the outcome.
This is the exact procedure that I take any time a furnace leakage issue arises. I felt Don understood the information well, much better than most. I called him upon my return home that day around 4pm and to my surprise he was just finishing up the weld/repair with the report that it went well. He asked me to leave him a door seal, rust inhibitor and red bricks for the burn chamber out for him to pick up on Sunday since he couldn’t pick them up Saturday and I would be gone Sunday delivery furnaces. I came home Sunday afternoon to his check for the above parts and assumed all was well.
I understand how hearing this information was not what Don or you had hoped and that it could make you feel ‘out of luck’. And I certainly understand the concern of being without heat this time of year especially with small children at home. However, I handled this according to Central Boiler’s procedures in the same way I have handled it for others. The customer’s reaction is often the same – they are hoping to hear that the furnace will be fixed immediately under warranty for free. When they hear instead what I outlined above, they often draw the same conclusion that they are out of luck. I felt this leak situation went better than normal and was surprised to read the email you sent to Central Boiler. I will continue to keep Central Boiler informed of your concerns. I’m not sure who your contact there is though it does appear that Wayne Mooney was the one to respond initially.
Eliot Starbard
Crystal Rock Farm, Inc
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Wendy,
Does the warranty mention failure of parts? Or only craftsmanship/workmanship? If the leak formed in a non-welded spot (as stated above), that meant they were using inferior steel, which already had rust particles in it. You might have to ask for the name of the company that supplied the steel plate and work on them to get the repair paid for.
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Wendy,s argument is not with the supplier of the steel,she cannot go to them and ask for them to pay...her argument is with the suppliers of the boiler,....Avril and I had a similar situation a few years ago, we bought a new Zanussi washing machine,...it failed after 4 months, we went back to the shop from whom we bought it, and they said,"Nothing to do with us"...here,s Zanussi,s number,..I said we bought it from you,Not Zanussi...therefore our contract is with you,....they said..we don,t have a repair shop...i said..i don,t expect it to be repaired we want a new one.they said no,....3 months later we got our new machine and out of pocket expenses...i.e..wee kly laundromat + our court expenses paid....all paid for by the shop...not Zanussi,....the same applies here,Wendy had a contract with the supplier..not the Steel maker...
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Thank you Dogaman My next email I will be asking for the Mill Test reports, I'm sure I will not get them!! I am not asking for anyone to pay for repairs, I want a new stove at shipping cost only as the gentleman in my area received when his boiler failed the same way mine did. We both purchased the same model boiler from the same dealer and had the same warranty. His stove failed just like mine rotted steel and water pouring into the main firebox. So I want the same treatment why should any warranty whatever it says apply to me and not him?? bigwull the more I do research on the E-Classic 2300 model boilers the more I am finding they are failing like mine. I may need to look into a class action.
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That is certainly what I would recommend Wendy !!
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Avoid class action and try the attorney general. Class action almost always ends in you getting very little and the lawyers making big bucks.
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I have filed a formal complaint with the Attorney Generals office, I have also contacted investigative reporter Hank Phillippi Ryan 7 news WHDH. icedgold10 Money is not what I am looking for so I could care less if Lawyers get a ton I want a NEW outdoor wood boiler that will be problem free for way more than five years! This is the email I just received that my dealer (Crystal Rock Farm Oakham ,Mass Eliot) sent the home office. As Central boiler (Wayne) emailed me to contact my dealer HA HA -
Wayne,
Why don't you do what you said you'd do today on the phone and email Wendy your response.? The email below is not what you
said you'd do.
Eliot
This is the email below from Wayne HA HA
Hi Wendy,
We have been in contact with your dealer, Crystal Rock Farms, to provide warranty coverage for your furnace. To proceed with receiving warranty coverage for your furnace, please contact your dealer.
Thank you,
Wayne
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My heart goes out to you Wendy...you must feel like banging heads...i know i would....
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Just spoke with my dealer and he stated Central Boiler was going to offer me a rebuilt outdoor boiler for $2,200.00 plus $250.00 shipping. So for $2,450.00 I can have someone else's problem that central boiler rebuilt, So I would have spent over $14,450.00 in 5 years not including the price of about 12 cord PER YEAR for 5 years!! It would have been much much cheaper to heat with oil for those five years! The whole point to buying this was to save my family money!
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You would have better off going solar. That's another expense, but worth it.
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I am so sorry for all of your headaches going on with this. What happened to companies standing behind their warranties? And people/businesses of integrity?!
Praying for quick and TOTAL resolution for you!!!!
Just like the expose' they had on the Carnival ship that had a fire on it. as per CNN: The company also points out to the passengers suing to read the fine print on their tickets, which says the cruise line never promised a safe trip. Carnival's court filing says the contract that passengers agree to when they buy a ticket "makes absolutely no guarantee for safe passage, a seaworthy vessel, adequate and wholesome food, and sanitary and safe living conditions."
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KC,
I saw that piece, too. What ever happened to an "implied warranty"? Geesh!
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My better half was wanting to do a cruise and I said NO WAY...can't even give their word/guarantee TO TRY THEIR BEST to make it healthy, safe, etc.!!!!
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does,nt matter where you take a holiday....shit can happen....and anyway.....i thought holidays were meant to be one big adventure......like the time Avril and I took a late night ferry from England to Holland..we arrived in Holland at 12.30am,...could,nt find accomadation,so we decided to hit the road to Southern Germany....after 3/4hours my driving was becoming erratic and we decided to pull over at the next rest stop....after another 10km....we were able to pull over,...it was still dark, so we decided just to sleep in the car..rather than try to pitch our tent...We were rudely awoken at 6.30am...by a bewildered and irate bunch of Germans...who rattled off a string of ...whatevers whilst pointing to a sign.....Ausfahrt.. ....i got out of the car, and found that i was blocking the exit to the rest stop....and there was a queue..of around 20 cars all waiting to exit from a roadside Motel that was situated not far behind us....we then spotted a little cafe 10 metres away, and moved the car to there,...we both felt like shit,....and longed for a nice hot shower and a hearty breakfast...on entering we looked at the days notice board and right at the top was,Hot Bad.mit Douche,5euro,s....Fruhstuck,5euros....we both looked at one another, and thought yipeee...we,ve hit the jackpot....That was the start of one of the most memorable holidays Avril and I had....we toured Germany and the Czech R,for a month...sometimes in guest house,s hostels, tents....and fro the 16th of June till the 19th July of that year we never saw or felt rain...it was average 30degC...everyday.. ..there was two nights where we had a heat storm....lighning for 5/6hours ....but no rain....it was weird.....but very enjoyable.....
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Lucky you were in Germany not here when you were blocking the way. People here are so uptight they would have pushed your car off a cliff. Someday I hope to visit Germany and Italy. I look at pictures a lot and must go there sometime.
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I laughed Icedgold when I read your note, my mom used to say the ones in the front row in church would be the ones to run you down getting out of the parking lot!
Bigwull-how many lives have you had???
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LOL sugarcube5419! Yep...they want to get to food first!!! I also grew up hearing that if they charged money for seating...the ones in the very back would sell first and should be sold for the highest rate! LOL
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I laughed Icedgold when I read your note, my mom used to say the ones in the front row in church would be the ones to run you down getting out of the parking lot!
Bigwull-how many lives have you had???
I think the closest i came to losing one of them....was in 2000 when the engine of my Suzuki GSX1100F...blew up whilst i was riding on the Autobahn between Hamburg and Berlin,I was with some German bikers, that i,d met on the ferry crossing fom Newcastle to Hamburg,we were riding at speeds,...in excess of 135mph....All of a sudden,my bike started to slide,it went over on one side and my right knee touched the road, and the bike slewed round 90degs and i was all over the place,my rear tyre was covered in oil,as were my leather jeans and boots,...i hung on thinking this is it....i,m going to die here,....I slewed accross 3 lanes of the highway expecting to be hit by a truck or something....but, miraculously i got to the hard shoulder without being hit,
When i eventually came to a standstill...my first thoughts were..."the drain plug had come off,....but it had,nt,I re-started the bike, but it just blew blue/black smoke out of the exhaust,
To cut a long story short,when i was recovered via a breakdown truck,,,back to a Hamburg motorcycle repair shop,the mechanics found that i,d blown the engine and that number 3 cylinder had no piston....it had melted and was blown out of the exhaust....The Joys of riding motorcycles"
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oh my gawd big wull--
you and charlie sheen have tiger blood--
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Tigers Blood...LOL!!...it was,nt blood that came out of me that day..i can assure you....suffice to say...it was a bit of a pain not having any Toilet tissue at hand.... ;D
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Wendy, so felt your pain this weekend. My boiler stopped working Friday night and called my plumber and he was too busy to come look at it. Called another guy and he wasn't taking new customers. Finally called my oil guy for a suggestion and he gave me a guys name. Called him and he came right over. Thank goodness! It's cold here in the winter and didn't enjoy no heat all weekend. Darn thermostat died.
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Wendy, so felt your pain this weekend. My boiler stopped working Friday night and called my plumber and he was too busy to come look at it. Called another guy and he wasn't taking new customers. Finally called my oil guy for a suggestion and he gave me a guys name. Called him and he came right over. Thank goodness! It's cold here in the winter and didn't enjoy no heat all weekend. Darn thermostat died.
Get yerself a wooley Onesie...they are all the rage over here,....they don,t do much for femininity...but they sure keep ya warm...and..if you are a Patriotic soul then this one is for you..... ;D
http://www.onepiece.co.uk/en-gb/womens/jumpsuits/prints/usa-onesie-stars-and-stripes
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That is awesome! We used to have those when we were kids. They are so warm.
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That is awesome! We used to have those when we were kids. They are so warm.
We used to have those when we were kids... ;D..yes i know....it was called a Romper Suit... ;D
http://www.debenhams.com/webapp/wcs/stores/servlet/prod_10701_10001_221010987143_-1?CMP=KNC-cid=35528139950-aid=&sc_mt=b&sc_kw=_intitle:J+by+Jasper+Conran&tmcampid=6&tmad=c&label=generic&gclid=CODf1u3fyLsCFaXMtAoddjoARw
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Wendy- I am from MN but I have never even heard of the company...after I saw your post I went to the BBB site and this is all I know...
http://www.bbb.org/minnesota/business-reviews/manufacturers-and-producers/central-boiler-in-greenbush-mn-17000665
Good luck and Merry Christmas!
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Whilst this does,nt help Wendy,...how is it, that with gas,oil being relatively cheap in the US,..people persist in buying woodburning stoves at...over inflated prices with warranties that are not worth the paper they are printed on,..when what they should be buying is an oil fired External Combi boiler,..e.g Worcester,...with outputs ranging from 12kw to 70kw,....the cost over here for a mid range,35kw External oil Combi is £2000..or $3,200,
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You don’t understand, Bigwull.
On this side the pond, when diesel fuel is > $3.00/gallon, ….. we know its costing too d—n much. ;D ;D ;D ;D ;D
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Oil burning boilers don,t use diesel fuel, they burn kerosene,..which is a darn sight cheaper than diesel,over here,...but you say you are paying $3 a gal for diesel..Mmm,thats very cheap,...we pay,around $10+ per gal
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Oil burning boilers don,t use diesel fuel, they burn kerosene,..which is a darn sight cheaper than diesel,over here,...but you say you are paying $3 a gal for diesel..Mmm,thats very cheap,...we pay,around $10+ per gal
Here at the pump, diesel is about $3.95 / gallon, with gasoline priced about a $1 less per gallon.
We heat with propane, and the last fill was $1.54 / gallon.
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Propane here is approx $5.40 a gal,
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Oil burning boilers don,t use diesel fuel, they burn kerosene,..which is a darn sight cheaper than diesel,over here,...but you say you are paying $3 a gal for diesel..Mmm,thats very cheap,...we pay,around $10+ per gal
NO, .... I said "when diesel fuel is > (greater than) $3/gallon".
Over here, oil burners use "fuel oil".
"Fuel oil" is diesel fuel ..... but with a "red" dye in it ..... and without the "road tax" added to the selling price.
Kerosene burners over here are called "lamps" and ...... "Kerosene Heaters" (two types)
Wullie, if "fuel oil" burning homeowners across the upper part of the US, from Maine to Montana+ ..... had too pay $10+ per gal for fuel oil ...... a big bunch of them would be freezing to death in the wintertime ... cause they couldn't afford to pay for the oil.
Anyway, burning wood for heat ... to save on heating costs ..... is a BIG iffy question.
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Over here Cogar..we have 3 types of oil,...1st is White diesel which is for cars and vans,..this is priced at $10+ per gal,.2nd is Red diesel,which is for agricultural vehicles and trucks,this costs $5+ per gal,..and if you get caught using red diesel in your car, you are in deep shit,...a big fine,..and sometimes forfeiture of the car,...3rd there is heating oil,..or kerosne as we call it,..which is priced at approx $5 per gal....but the price can be lower..if you buy more at the one time, i.e. 250 gals at $5 per gal ...but if you buy 500gals then..the cost would drop to $3.50 per gal,...propane is $3,50 approx per gal,.hard wood..logs .are around $160 per ton... .but I can get a big van load of unsold auction furniture..e.g...di ning table/chairs wooden bed ends old oak sideboards etc,..for $80 per ton,....at the moment i,ve got some furniture,that if i were to show pics on here...it would make Mart & KC and the like...cringe...wit h envy... ;D
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Oil burning boilers don,t use diesel fuel, they burn kerosene,..which is a darn sight cheaper than diesel,over here,...but you say you are paying $3 a gal for diesel..Mmm,thats very cheap,...we pay,around $10+ per gal
NO, .... I said "when diesel fuel is > (greater than) $3/gallon".
Over here, oil burners use "fuel oil".
"Fuel oil" is diesel fuel ..... but with a "red" dye in it ..... and without the "road tax" added to the selling price.
Kerosene burners over here are called "lamps" and ...... "Kerosene Heaters" (two types)
Wullie, if "fuel oil" burning homeowners across the upper part of the US, from Maine to Montana+ ..... had too pay $10+ per gal for fuel oil ...... a big bunch of them would be freezing to death in the wintertime ... cause they couldn't afford to pay for the oil.
Anyway, burning wood for heat ... to save on heating costs ..... is a BIG iffy question.
You are not kidding if oil went that high here we would be freezing. As it is now the elderly struggle to have heat. We spend billions on war but don't keep the people who grew this country warm. So sad!
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Maybe if some of the free loaders who take advantage of our good country would get jobs we could do more for the people who need it! Your better off being on welfare today then working! Your penalized for working hard today! The disability term has taken on a whole new meaning. There is a man who has cerebral palsy who works everyday at city hall. He doesn't consider himself disabled, but someone who milks an injury can be on diabilty forever. The waste is what hurts our elderly. We give SSI to everyone even if they haven't paid in. I could go on all day. Pensions we pay 80% of that we can't afford for government officals who voted for it for themselves and they are millionaires. We pay their medical too. How much can the middle class pay for. I volunteer helping people find their way for themselves.
But some people just want things for nothing.
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You are not kidding if oil went that high here we would be freezing. As it is now the elderly struggle to have heat.
And the young socialists “greenies” who want to put all oil companies out of business to stop CO2 caused Global Warming are effectively wanting to exacerbate the problem of people freezing and extreme hardship of most all folks simply because they don’t know or care how many millions of people depend upon fuel oil, ….. which, …. if done away with, … would mandate the expenditure of trillions of dollars to “re-plumb, re-wire and re-furbish” all fuel oil burning homes and businesses with brand new “green energy” heating units. A task that would take 30+ years to complete.
The actions of the "greenies" are quite idiotic given the fact that another 200 ppm of CO2 in the air would boost "green" plant growth and food production without affecting air temperatures one iota.
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It would be impossible for most people to convert to green heating systems. Another broad brush plan with no way to get there. Total lack of common sense. Have to wonder how many of them actually practice what they preach? People need to stop throwing things out there that are unattainable at this point, they are wasting time.
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Making sure house is energy efficient is the best idea. Make sure your windows are good and then having good insulation and so on.
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Making sure house is energy efficient is the best idea. Make sure your windows are good and then having good insulation and so on.
And that makes sense! Time for you to go to Washington DC to set them straight.
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You are not kidding if oil went that high here we would be freezing. As it is now the elderly struggle to have heat.
And the young socialists “greenies” who want to put all oil companies out of business to stop CO2 caused Global Warming are effectively wanting to exacerbate the problem of people freezing and extreme hardship of most all folks simply because they don’t know or care how many millions of people depend upon fuel oil, ….. which, …. if done away with, … would mandate the expenditure of trillions of dollars to “re-plumb, re-wire and re-furbish” all fuel oil burning homes and businesses with brand new “green energy” heating units. A task that would take 30+ years to complete.
The actions of the "greenies" are quite idiotic given the fact that another 200 ppm of CO2 in the air would boost "green" plant growth and food production without affecting air temperatures one iota.
Global warming is a crock as we all know !! The earth cycles as it has for millions of years and will continue to do so !! Those Greenies came a few miles from here to protest the Keystone pipeline !! It was on the news !! Want to know what they drive,,pickup trucks, suv`s and big cars !! Does that make sense to protest oil prices and green issues ?? I don`t see these people cutting down/conserving anything except maybe bath water,,they stayed out there about three or four days !! Or at least till the TV crews were finished !!
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Lol, only on vacation icegold. Washinton is so out of touch with reality. I don't think that the government of today is what our forefathers had intended. Politicans are in it for themselves. I only wished someone listened.
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These .....and Politicians are all cast from the same mould....
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So true, they are all in some ones pockets... Sad, I'm training my daughter to become President and get things back on track. lol
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So true, they are all in some ones pockets... Sad, I'm training my daughter to become President and get things back on track. lol
The Politicians might be,but..one of these guys pals was on my bacon butty this morning.... ;D